Water billing software for rural water associations, utility boards, and small water systems. Highlights include meter reading, online and offline payments, automated bill mailing, bookkeeping, reports, and a customer payment portal.

Cloud based water billing software from Online Water Bill LLC.

Online Water Bill is water billing software that helps associations run day to day: billing and mailing, online and traditional payments, meter reading, bookkeeping, automated reminders, and customer self-service. Designed to make everyday operations easier for your team and community.

Start a conversation

Bring our Association Guide to your next board meeting.

Product overview

A short walkthrough of Online Water Bill: how associations handle billing, payments, meter reading, and day-to-day office work in one system.

What the system does

Most water associations rely on several separate systems for billing, payments, meter reading, customer records, email notifications, reporting, and office tasks. Those systems were not designed to work together, which creates duplicate work, scattered information, and more opportunities for mistakes.

Online Water Bill brings those essential tools into one simple, connected system built specifically for water associations. Staff can manage customers, readings, bills, payments, communications, and reports from one place, without constantly switching between programs or entering the same information multiple times.

Meter reading

Read meters in a mobile web app with routes and GPS, preload maps for offline routes, or import from supported AMR handhelds. Readings post to the right accounts and feed billing without rekeying.

Billing and invoicing

Turn meter reads into bills with your rates and fees. Generate the billing run from one place instead of juggling spreadsheets and separate tools.

Mailed and emailed bills

Print and mail professional tri-fold bills with return envelopes, or send by email. Automated mailing is optional; many associations keep paper bills while online pay grows.

Online and offline payments

Customers pay by card or ACH in the portal. Staff record check, cash, and money order payments in the same invoice workflow so every payment lands on the right account.

Customer portal

Residents view current balance, usage history, and past payments from a phone or computer. They can pay on their own schedule without calling, mailing, or visiting the office.

Reminders, reports, and office tools

Send due-date reminders, reach customers with bulk email and SMS notifications, track delinquencies, run usage and payment reports, and manage work orders for field staff. Customer accounts and history stay in one system.

Browse product screenshots below, see meter reading in more detail, or open the Association Guide for a printable board packet.

For your board

Already invested in another system? That money is spent either way; the question worth bringing to your board is what next year should look like. Start with our Association Guide: one printable packet covering our story, how the system works, switching, FAQs, and a real-world case study, so your board can review on its own time.

Board-ready packet

Association Guide

Founder story, product screenshots, switching steps, board FAQ, Deer Community Water Association case study, and contact information. Read it in the browser or save as PDF.

Open Association Guide Download PDF

Real results

We recovered $5,000 to $7,000 in monthly revenue at Deer for 370 service connections

After Deer Community Water Association went live on Online Water Bill, monthly deposits recovered by roughly $5,000 to $7,000, driven by a combination of faster, easier online payments and the introduction of GPS mapping for water meters.

Have questions before your board votes? Start a conversation, call (479) 858-2002, or try it yourself in free trial mode.

Across all associations

By the numbers

Live totals from associations running day to day on Online Water Bill.

Gathering live totals…
— water revenue
— online payments
— total payments
— water bills mailed

Since launch on

Replacing software you have relied on for years?

Start with a conversation

Most associations want to talk through fit, migration, and board approval before trying anything new. We will walk through your workflow, answer questions, and schedule a demo when you are ready. Free trial is there when you want hands-on access.

Start a conversation Start your free trial

See the system

What customers, office staff, and meter readers actually see in the product.

Example water association customer homepage with pay online and association news

Branded public site for each association

What Does It Cost?

One-time setup and onboarding, priced by service connection count. No monthly platform fee to the association.

For Water Associations

One-time setup by connection count Your quote is based on how many service connections you bill.
  • One-time setup and onboarding purchase
  • Continuous website hosting
  • Unlimited backup of your data
  • Onboarding and help importing current customer and account data
  • 24/7 technical support
  • No payment processing costs for the association
  • Unlimited customers

For Customers

Fee for online pay Customers choosing online payment pay a service fee.
  • Service fee for online payments
  • No fee for check, money order, and cash payments
  • Automatic payment processing
  • Safe payment processing
  • Instant payment confirmation
  • 24/7 payment access
  • Payment history tracking

Simple model

Pricing tailored to your association

One-time setup depends on your connection count and onboarding needs. Contact us and we will walk through what applies to your association.

Contact us about pricing

Switching Is Easier Than You Think

The hardest part is usually deciding to change, not because the work is hard, but because it feels like walking away from money already spent. That cost is gone either way. Switching is about protecting the association going forward: fewer headaches for the next treasurer, and a guided move that does not re-litigate the last purchase.

We import your customers

Current customer and account data comes over with guided help. You spot-check names, addresses, and balances before go-live.

We import your meters

Meter numbers, routes, and latest readings land in the right accounts so your next billing cycle starts clean.

We configure your rates

Your tiers, fees, and billing cycles are set up in the system. Initial configuration typically takes about 1–2 hours.

We train your staff

Hands-on onboarding covers billing, payments, meter reading, and mailing. Support stays with you after go-live.

What stays the same

Members can still pay by check. Mailed bills stay available for anyone who wants them. Go-live is timed to your next read-and-mail cycle so you do not double-bill or miss a month. The chaos fear that keeps associations stuck is usually worse than the switch itself.

Typical timeline

Most associations are ready to accept online payments within a few days, timed to your billing calendar. Go-live is planned around your next read-and-mail cycle so you do not double-bill or miss a month.

Read the switching guide Start a conversation

How This Helps Your Association

Happy Customers

Give your customers the convenience they expect. They can pay anytime from their phone or computer, with clear access to their balance and usage.

Save Time & Money

Stop printing bills, stuffing envelopes, and making phone calls about late payments. Let the system handle the work for you.

Get Paid Faster

Money hits your account automatically when customers pay online. Less waiting for checks in the mail and trips to the bank.

Reduce Paper

More customers online means less routine printing and postage. Mailed bills and paper options stay available when your association still needs them.

Smart Meter Reading

No More Paper Forms

Traditional meter reading is full of problems: lost paper forms, manual data entry errors, and delays. Read meters in our mobile web app, or import readings straight from your AMR (Automatic Meter Reading) system. Either way, readings flow into billing without paperwork.

Routes, GPS map, and address stats

About Us

Zack Andrews

Founder & Developer

zack@onlinewaterbill.com

Zack is the developer behind OnlineWaterBill.com and a board member of his local water association in Deer, Arkansas. In a separate role with the association, he spent about seven months as meter reader and bookkeeper, handling field and office work through the system, so he has seen the operation from every angle firsthand.

His background runs from large corporations such as IBM and Dillard's to small cybersecurity startups. He brings that mix of scale, security-minded practice, and startup pace to how he builds the product so water associations get modern billing without losing the personal touch.

System developer Former meter reader & bookkeeper

Steven Sparks

Head of Sales

steven@onlinewaterbill.com

Steven has more than 40 years of experience in sales and is the current president of his local water association. He has lived the association experience of implementing Online Water Bill firsthand.

He is the first point of contact for water associations and districts exploring online billing. He listens to how your board operates today, walks through how the system fits your workflows, and stays involved through rollout so expectations stay clear. His focus is honest conversations, demos that use your real world questions, and helping leaders feel confident before they commit. Share our Association Guide at your next board meeting.

40+ years in sales Water association president

Brie Campbell

Head of Customer Experience

brie@onlinewaterbill.com

Brie started her career as a software developer and now focuses on making systems simple, clear, and actually usable. She has spent years automating workflows, reducing manual work, and fixing the kinds of frustrations that slow teams and customers down.

She ensures associations and their customers are never left guessing. From onboarding and training to ongoing support, Brie keeps everything running smoothly from first login to everyday use. If something doesn't make sense, she's the one who makes it clear and ensures it's fixed fast.

Team Leader & Developer Passionate about user experience

When you use OnlineWaterBill.com, you are supporting a small team that lives and works in the rural water world. We built this to make our day-to-day operations easier, give our customers a better experience, and keep everything running smoothly behind the scenes. We're now bringing it to more associations so they can simplify their processes and give their communities the same clear, dependable service.

Built On Trust

We're a small company that still believes in a handshake, a phone call, and showing up when it counts. We know every association runs a little differently. Our goal is to give you a system you can feel confident in, with real people you can reach when you need them.

Associations already on board

Water associations rely on Online Water Bill today for their association management and billing.

Payments customers can trust

Online payments follow industry standard security practices so residents can pay with confidence and your board can stand behind the process.

Data backed up for the long haul

Your association data is not a single point of failure. Continuous hosting and backup retention over many years are built into the offering so records stay recoverable.

We're with you every step of the way

Hands-on onboarding plus 24/7 support forever through phone, email, or our built-in ticketing system so you can ask questions anytime and get a timely response. Details in the Support Agreement & SLA.

What customers and staff are saying

Want to share your experience? Email us a testimonial, leave a Google review, or review us on Capterra.

Curious? Start with a conversation

See If Online Water Bill Fits Your Association

Wondering how Online Water Bill can help reduce frustrations and streamline your process? Share your association name and how to reach you. We will answer questions and talk through fit and timing. No pressure and no commitment.

What happens next: We usually reply within one business day by email or phone, whichever you prefer.

You can also share this Association Guide with your board.

(479) 858-2002
info@onlinewaterbill.com
PO Box 33, Deer, AR 72628
Preferred Contact Method

0 of 50 characters minimum

A real-world example

Deer Community Water Association in Arkansas uses Online Water Bill for billing and customer access. Browse their member portal for the customer experience, or start a conversation to walk through the office side. Free trial is available when you are ready to explore on your own.

Start a conversation View member portal example
Trying to pay your water bill online? Find where to pay