Water billing software for water associations. Highlights include billing and mailing, online and offline payments, field meter reading, bookkeeping, automated reminders, and customer self-service.

Online Water Bill is water billing software that helps associations run day to day: billing and mailing, online and offline payments, meter reading, bookkeeping, automated reminders, and customer self-service. Designed to make everyday operations easier for your team and community.

Learn More Association Guide

What the system does

Online Water Bill runs the monthly cycle your office already knows: enter or import meter reads, generate bills, mail or email them, collect payments, and give customers a portal for balance and usage. Mailed bills, cash, and checks stay supported when your association still needs them.

Meter reading

Read meters in a mobile web app with routes and GPS, preload maps for offline routes, or import from supported AMR handhelds. Readings post to the right accounts and feed billing without rekeying.

Billing and invoicing

Turn meter reads into bills with your rates and fees. Generate the billing run from one place instead of juggling spreadsheets and separate tools.

Mailed and emailed bills

Print and mail professional tri-fold bills with return envelopes, or send by email. Automated mailing is optional; many associations keep paper bills while online pay grows.

Online and offline payments

Customers pay by card or ACH in the portal. Staff record check, cash, and money order payments in the same invoice workflow so every payment lands on the right account.

Customer portal

Residents view current balance, usage history, and past payments from a phone or computer. They can pay on their own schedule without calling, mailing, or visiting the office.

Reminders, reports, and office tools

Send due-date reminders, track delinquencies, run usage and payment reports, and manage work orders for field staff. Customer accounts and history stay in one system.

See meter reading in more detail, or open the Association Guide for screenshots of billing, mailing, and the customer portal.

What Does It Cost?

For Water Associations

Pricing by quote We have a one time fee for setup and onboarding depending on the size of your association
  • One-time setup and onboarding purchase
  • Continuous website hosting
  • Unlimited backup of your data
  • Onboarding and help importing current customer and account data
  • 24/7 technical support
  • No transaction fees
  • Unlimited customers

For Customers

Fee for online pay A service fee and payment processing apply.
  • Service fee on online payments
  • No fee for check, money order, and cash payments
  • Automatic payment processing
  • Safe payment processing
  • Instant payment confirmation
  • 24/7 payment access
  • Payment history tracking

Simple model

It's That Simple

Your association pays for setup and onboarding. Customers who pay online pay a small service fee. Reach out and we'll help you get numbers that apply to your situation.

Start a conversation

How This Helps Your Association

Happy Customers

Give your customers the convenience they expect. They can pay anytime from their phone or computer, with clear access to their balance and usage.

Save Time & Money

Stop printing bills, stuffing envelopes, and making phone calls about late payments. Let the system handle the work for you.

Get Paid Faster

Money hits your account instantly when customers pay online. Less waiting for checks in the mail and trips to the bank.

Reduce Paper

More customers online means less routine printing and postage. Mailed bills and paper options stay available when your association still needs them.

Smart Meter Reading

No More Paper Forms

Traditional meter reading is full of problems: lost paper forms, manual data entry errors, and delays. Read meters in our mobile web app, or import readings straight from your AMR (Automatic Meter Reading) system. Either way, readings flow into billing without paperwork.

Routes, GPS map, and address stats

About Us

Zack Andrews

Founder & Developer

zack@onlinewaterbill.com

Zack is the developer behind OnlineWaterBill.com and a board member of his local water association in Deer, Arkansas. In a separate role with the association, he spent about seven months as meter reader and bookkeeper, handling field and office work through the system, so he has seen the operation from every angle firsthand.

His background runs from large corporations such as IBM and Dillard's to small cybersecurity startups. He brings that mix of scale, security-minded practice, and startup pace to how he builds the product so water associations get modern billing without losing the personal touch.

System developer Former meter reader & bookkeeper

Steven Sparks

Head of Sales

steven@onlinewaterbill.com

Steven has more than 40 years of experience in sales and is the current president of his local water association. He has lived the association experience of implementing Online Water Bill firsthand.

He is the first point of contact for water associations and districts exploring online billing. He listens to how your board operates today, walks through how the system fits your workflows, and stays involved through rollout so expectations stay clear. His focus is honest conversations, demos that use your real world questions, and helping leaders feel confident before they commit. Share our Association Guide at your next board meeting.

40+ years in sales Water association president

Brie Campbell

Head of Customer Experience

brie@onlinewaterbill.com

Brie started her career as a software developer and now focuses on making systems simple, clear, and actually usable. She has spent years automating workflows, reducing manual work, and fixing the kinds of frustrations that slow teams and customers down.

She ensures associations and their customers are never left guessing. From onboarding and training to ongoing support, Brie keeps everything running smoothly from first login to everyday use. If something doesn't make sense, she's the one who makes it clear and ensures it's fixed fast.

Team Leader & Developer Passionate about user experience

When you use OnlineWaterBill.com, you are supporting a small team that lives and works in the rural water world. We built this to make our day-to-day operations easier, give our customers a better experience, and keep everything running smoothly behind the scenes. We're now bringing it to more associations so they can simplify their processes and give their communities the same clear, dependable service.

For your board

Exploring options before a vote? Start with our Association Guide: one printable packet you can email or hand out at your next meeting. It covers our story, how the system works, switching, FAQs, and a real-world case study, so your board can review on its own time.

Board-ready packet

Association Guide

Founder story, product screenshots, switching steps, board FAQ, Deer Community Water Association case study, and contact information. Read it in the browser or save as PDF.

Open Association Guide Download PDF

Questions after reading the guide? Schedule a walkthrough or call (479) 858-2002.

Built On Trust

We're a small company that still believes in a handshake, a phone call, and showing up when it counts. We know every association runs a little differently. Our goal is to give you a system you can feel confident in, with real people you can reach when you need them.

Associations already on board

Water associations rely on Online Water Bill today for their association management and billing. The map below shows where communities are already running.

Payments customers can trust

Online payments follow industry standard security practices so residents can pay with confidence and your board can stand behind the process.

Data backed up for the long haul

Your association data is not a single point of failure. Continuous hosting and backup retention over many years are built into the offering so records stay recoverable.

We're with you every step of the way

Hands-on onboarding plus 24/7 support forever through phone, email, or our built-in ticketing system so you can ask questions anytime and get a timely response. Details in the Support Agreement & SLA.

Real-world example

Deer Community Water Association

Read the full story of how Online Water Bill got its start in Deer, Arkansas, or see their customer portal.

From meter reads to posted payments, the same platform supports your whole association. If this sounds like a good fit, the next step is a conversation: no pressure, just fit and timing.

What customers and staff are saying

“Thank you so much for what you do. I was so tired of having to remember and write a check every month for my water bill. I now have it set up on autopay and no longer worry about missing a payment.”

Tony S. Customer, Deer Community Water Association

“I really like that online payments are deposited once a week instead of daily. That makes reconciling bank statements way easier than in another system I’ve used before, where deposits came in daily and were split between cards and bank accounts.”

Marla C. Bookkeeper, Deer Community Water Association

Want to share your experience? Email us a testimonial.

Curious? Start with a conversation

See If Online Water Bill Fits Your Association

Wondering whether members would pay online or how much time your office could save? Share your association name and how to reach you. We will answer questions and talk through fit and timing. No pressure and no commitment.

What happens next: We usually reply within one business day by email or phone, whichever you prefer.

Want to talk to your board before reaching out? This Association Guide can help.

(479) 858-2002
info@onlinewaterbill.com
Preferred Contact Method

Optional. If you write something here, use at least a sentence or two (10+ characters).

A real-world example

Deer Community Water Association in Arkansas uses Online Water Bill for billing and customer access. Browse their live customer portal to see the same experience their members get.

View Live Customer Portal