Security & Privacy Policy

Who We Are

This website and the Online Water Bill platform are operated by Online Water Bill LLC, an Arkansas limited liability company doing business as Online Water Bill and OnlineWaterBill (onlinewaterbill.com). In this policy, “we,” “us,” and “our” refer to Online Water Bill LLC.

PCI DSS Compliance

We are committed to maintaining the highest standards of payment security. Our system is designed to comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure your payment information is protected.

What This Means:

• Secure Payment Processing: All payment data is encrypted and processed through Stripe, a PCI DSS Level 1 certified payment processor
• No Card Data Storage: We never store your credit card information on our servers
• Encrypted Communications: All data transmission uses industry-standard SSL/TLS encryption
• Regular Security Audits: Our systems undergo regular security assessments

Platform Security

We build and operate Online Water Bill with security, availability, and confidentiality in mind. Our practices are informed by widely used frameworks such as SOC 2 trust service criteria.

What This Means:

• Access controls: Role-based permissions limit who can view or change billing data
• Data protection by design: Monitoring, backups, and change management are part of how we run the platform
• Availability and reliability: We maintain processes to keep billing systems available for associations and their members
• Ongoing review: We continue to evaluate and strengthen our security practices over time

Payment card data is protected through Stripe’s PCI DSS Level 1 certification, described above.

Data Protection

We take the protection of your personal and billing information seriously. Our security measures are designed to keep your data safe and private.

Security Measures:

• Bank-Level Security: We use the same security protocols that banks use to protect financial data
• Secure Hosting: Our servers are hosted on secure, monitored infrastructure
• Access Controls: Strict access controls limit who can view your information
• Regular Backups: Your data is regularly backed up and protected

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data.

Information We Collect:

• Account Information: Name, address, contact information for billing purposes
• Usage Data: Water consumption and billing history
• Payment Information: Processed securely through Stripe (we don't store card details)

How We Use Your Information:

• Process your water bill payments
• Provide customer support and billing assistance
• Send important billing notifications
• Improve our services and user experience

Information Sharing:

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

• Your water association (for billing purposes)
• Payment processors (Stripe) for payment processing
• Legal authorities when required by law

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Retention Periods:

• Account Information: Retained while your account is active and for 7 years after closure for tax and legal purposes
• Payment Records: Retained for 7 years for accounting and legal compliance
• Usage Data: Retained for billing and service improvement purposes

Contact Us

If you have any questions about our security measures or privacy policy, please contact us: