An all in one solution for rural water associations. Highlights include meter reading, online billing, automated mailing, payment reminders, and customer self-service.

One place for online payments, customer access to balances and usage, meter reading in the field, reminders, and hosting, so your association isn't piecing together paper bills, spreadsheets, and phone tag. Built by people who understand rural water associations.

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What Makes This Rural Water Billing Software Different?

Always Available Online

Your billing system works from anywhere with an internet connection. No software to install or maintain.

Safe & Secure

Your customers' payment information is protected with the same security banks use. No one can access their financial data.

Track Water Usage

See how much water each customer uses and spot potential leaks before they become expensive problems.

Automatic Reminders

Stop making phone calls about late payments. The system automatically reminds customers when bills are due.

Customer Self-Service

Let customers check their balance, see their usage, and pay their bill anytime without calling your office.

Help When You Need It

Get help anytime - day or night. We're here to support you and your customers with any questions or issues. Read the Support Agreement & SLA for how phone, email, and ticketing work.

What Does It Cost?

For Water Associations

Pricing by quote We have a one time purchase cost for setup and onboarding.
  • One-time setup and onboarding purchase
  • Continuous website hosting
  • Unlimited backup of your data
  • Onboarding and data migration assistance
  • 24/7 technical support
  • No transaction fees
  • Unlimited customers

For Customers

Fee for online pay A convenience fee and payment processing apply.
  • Convenience fee on online payments
  • No fee for check, money order, and cash payments
  • Automatic payment processing
  • Safe payment processing
  • Instant payment confirmation
  • 24/7 payment access
  • Payment history tracking

It's That Simple

Your association pays for setup and onboarding. Customers who pay online pay a small convenience fee. Reach out and we'll help you get numbers that apply to your situation.

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How This Helps Your Association

Happy Customers

Give your customers the convenience they want. They can pay anytime from their phone or computer, and you get fewer complaints.

Save Time & Money

Stop printing bills, stuffing envelopes, and making phone calls about late payments. Let the system handle the work for you.

Get Paid Faster

Money hits your account instantly when customers pay online. Less waiting for checks in the mail and trips to the bank.

Go Paperless

Save money on paper, envelopes, and postage. Plus, you're doing something good for the environment.

Smart Meter Reading

No More Paper Forms

Traditional meter reading is full of problems, including lost paper forms, manual data entry errors, and delays. Our mobile app makes meter reading simple, accurate, and completely digital.

Mobile Web App

Access from any device with a web browser

Works on any device
Real-time data sync
Works offline
Secure & reliable

About Us

Zack Andrews

Founder & Developer

zack@onlinewaterbill.com

Zack is the developer behind OnlineWaterBill.com and a rural water customer. He reads meters for his water association today; earlier on, he ran billing through the same system, so he has seen both the field and the office side of the work.

His background runs from large corporations such as IBM and Dillard's to small cybersecurity startups. He brings that mix of scale, security-minded practice, and startup pace to how he builds the product so rural communities get modern billing without losing the personal touch.

System developer Meter reader & rural customer

Steven Sparks

Head of Sales

steven@onlinewaterbill.com

Steven has more than 40 years of experience in sales and is the current president of his local water association. He has lived the association experience of implementing Online Water Bill firsthand.

He is the first point of contact for rural water associations and districts exploring online billing. He listens to how your board operates today, walks through how the system fits your workflows, and stays involved through rollout so expectations stay clear. His focus is honest conversations, demos that use your real world questions, and helping leaders feel confident before they commit.

40+ years in sales Water association president

Brie Campbell

Head of Customer Experience

brie@onlinewaterbill.com

Brie started her career as a software developer and now focuses on making systems simple, clear, and actually usable. She has spent years automating workflows, reducing manual work, and fixing the kinds of frustrations that slow teams and customers down.

She ensures associations and their customers are never left guessing. From onboarding and training to ongoing support, Brie keeps everything running smoothly from first login to everyday use. If something doesn't make sense, she's the one who makes it clear and ensures it's fixed fast.

Team Leader & Developer Passionate about user experience

When you use OnlineWaterBill.com, you are supporting a small team that lives and works in the rural water world. We built this to save associations time, give customers an easy way to pay, and keep your payments flowing.

Built On Trust

We're a small company that still believes in a handshake, a phone call, and showing up when it counts. Changing your process is a big step, so you should know the product works, your customers are treated fairly, and you can reach real people when you need them.

Associations already on board

Rural water associations rely on Online Water Bill today for their association management and billing. The map below shows where communities are already running.

Payments customers can trust

Online payments follow industry standard security practices so residents can pay with confidence and your board can stand behind the process.

Data backed up for the long haul

Your association data is not a single point of failure. Continuous hosting and backup retention over many years are built into the offering so records stay recoverable.

We're with you every step of the way

Hands-on onboarding, 24/7 phone through your first billing run, then ongoing support by email and the built-in ticketing system so you can ask questions anytime and get a timely response. Details in the Support Agreement & SLA.

Real-world example

Deer Community Water Association

Read the full story of how Online Water Bill got its start in Deer, Arkansas, or see their customer portal.

From meter reads to posted payments, the same platform supports your whole association. If this sounds like a good fit, the next step is a conversation: no pressure, just fit and timing.

Ready To Improve Your Process?

Call or email when you're ready. We're happy to answer questions and talk through how this might work for your association, with no pressure and no commitment.

(479) 858-2002
info@onlinewaterbill.com
Preferred Contact Method

See It In Action

Want to explore the system before getting started? Take a look at our live demo portal to get an idea of how your customers will experience online billing.

Preview Water Association Portal